Introduction
The ISMG Toolkit and Framework were piloted in a number of Higher Education Institutions in the course of 2006/07. These pilot institutions represent a cross-section of the Higher Education sector in the United Kingdom. As the case studies concern the implementation of institutional strategies and procedures for the management and governance of ICT we have masked the identities of the institutions involved. However each case study contains a brief description of the type of institution involved in the case study, so that the content can be read in context.
Each pilot institution was asked to undertake a self-assessment using the Toolkit and Framework and to provide a commentary on the process and their findings. At the time the Toolkit contained ‘yes/no’ options for each answer, rather than the 1-5 scale which is now in use. A ‘no’ answer indicated that the institution was not fully satisfied with their management and governance arrangements in this area. (The Toolkit was changed to allow responses on a 1-5 scale based on feedback from the pilot institutions).